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    Shipping policy

    FIXED rate shipping based on location (T&C's apply)

    Free Shipping over $100 (excludes Western Australia and Northen Territories)

    • Sydney Metro: $6.95
    • Regional NSW and ACT: $9.95
    • Victoria and QLD: $10.95
    • Adelaide: $12.95
    • Regional Victoria: $14.95
    • Regional QLD :$16.95
    • Regional SA: $16.95
    • TAS: $16.95

    Not included in Free Shipping

    • WA Perth Metro: $18.95 below $250.00 over $250.00 $29.95 over $500.00 $39.95
    • WA Regional and Northern Territory: $20.95 below $250.00 over $250.00 29.95 over $500.00 $39.95

    Where is my order?

    We endeavour to have your order packed and shipped within 2 business day from placing the order. Business days are considered to be Mon- Fri unless they fall on a NSW public holiday. You will receive an email with tracking details from What’s Cooking  once your order has been dispatched.

    Please check your spam folder if you have not received your tracking details via email. Tracking details can be requested via email to sales@whatscooking.net.au. Please clearly state your name, your order #  or customer code as reference



    We do not quantify or guarantee a shipping arrival date and do not take any responsibility for loss or disappointment due to delayed delivery. If the order is urgent please contact us and we will discuss options. All information given for purchase and shipping must be accurate and a valid Australian Postal address. We take no responsibility for inaccurate or imprecise information.
    If you are not usually home during business days you might consider a post office box or work delivery address, if no one is home to receive the parcel, local freight courier guidelines apply. Any items returned to us undelivered due to delivery refusal, non-collection at the Post Office, or incorrect address, will be charged at the quoted courier rate for redelivery.  

    Shipping cost is determined by your postcode and will be calculated once you put your postcode into the shipping details at the Checkout. Overseas shipping is not available at this stage. We Australia Post , Couriers Please & Aramex to ship your order.

    The What’s Cooking team aims to make all shopping experiences, either in store or online to be worry free. This document contains the Terms and conditions under which What’s Cooking will provide online sales and service and also participation in the Cook’s Club rewards program. 


    Safe and Secure

    Our website uses the latest in encryption software for your protection. This site does not hold or store any credit card information. Please see our Privacy Policy for further information. We accept the following payment methods:  

    Payment Express Secured by Visa for MasterCard, VISA and Amex credit card purchases, PayPal for checkout with PayPal accounts, Zippay for checkout with Zippay accounts, AfterPay for checkout with AfterPay accounts 


    Register and log in

    Cooks Club members who signed up in store can earn and redeem cooks Club points online. Login  using your email address in the username and password field. Please see Cooks Club under Terms and Conditions for further information. All product information on the What's Cooking website is provided in good faith as being accurate at the time of entry and aims to accurately represent all products particularly colour and finish in images. Errors and omissions accepted.