Purchasing Online

• The What’s Cooking team aims to make all shopping experiences, either in store or online to be worry free. This document contains the Terms and conditions under which What’s Cooking will provide online sales and service and also participation in the Cook’s Club rewards program. 

• Safe and Secure
  

  • Our website uses the latest in encryption software for your protection. This site does not hold or store any credit card information. Please see our Privacy Policy for further information. We accept the following payment methods:  

  Payment Express Secured by Visa for MasterCard, VISA and Amex credit card purchases, PayPal for checkout with PayPal accounts, Zippay for checkout with Zippay accounts, AfterPay for checkout with AfterPay accounts 

  • Register and log in
    

    • Cooks Club members who signed up in store can earn and redeem cooks Club points online. Login using your email address in the username and password field. Please see Cooks Club under Terms and Conditions for further information. All product information on the What's Cooking website is provided in good faith as being accurate at the time of entry and aims to accurately represent all products particularly colour and finish in images. Errors and omissions accepted.

    • Where is my order?
      

      • We endeavour to have your order packed and shipped within 1-3 business days from placing the order. Business days are considered to be Mon- Fri unless they fall on a NSW public holiday. You will receive an email with tracking details from Australia Post once your order has been dispatched.   

      • Please check your spam folder if you have not received your tracking details via email. Tracking details can be requested via email to sales@whatscooking.net.au. Please clearly state your name, your order # or customer code as reference  

      • You can track your order here https://auspost.com.au/mypost/track/search 

      • Delivery
        

        We do not quantify or guarantee a shipping arrival date and do not take any responsibility for loss or disappointment due to delayed delivery. If the order is urgent please contact us and we will discuss options. All information given for purchase and shipping must be accurate and a valid Australian Postal address. We take no responsibility for inaccurate or imprecise information.

         If you are not usually home during business days you might consider a post office box or work delivery address, if no one is home to receive the parcel, local freight courier guidelines apply. Any items returned to us undelivered due to delivery refusal, non-collection at the Post Office, or incorrect address, will be charged at the quoted courier rate for redelivery.  

      • Shipping cost is determined by your postcode and will be calculated once you put your postcode into the shipping details at the Checkout. Overseas shipping is not available at this stage. We use Shippitt (Australia Post , Couriers Please & FastWay) to ship your order.

    Items Purchased Online - Returns and Damages 
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  • We want you to be happy with your purchase and so we offer the following returns policies. What’s Cooking will replace any items damaged in transit. In order to claim these items, you must email us at sales@whatscooking.net.au within 48 hours of the delivery being made with a photo of the damage. If you believe your item is faulty, What's Cooking may require you to send the item back at your own expense for assessment.
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  • Click here to Purchase an Australia Post return Label  
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•  Refund Policy & Change of Mind for Online purchases

• • In addition to your legal rights, we offer a 30-return option if you change your mind or make an incorrect choice for items purchased online only.  Returning these items will be at your cost, and you may choose an exchange or non-expiry credit note of the items. The conditions of this return are as follows (i) Item purchased was not a Sale Item (ii) The item must be unused and in as new condition and (iii) The items must be in the original, undamaged packaging. Please contact us on sales@whatscooking.net.au to arrange a return. Items purchased online may be returned by prior arrangement, to one of our stores under the same conditions as set out above. However, this is at our discretion as not all products are stocked in all stores. All Credits and exchanges will be via our online store only.   

  • Any items returned to us undelivered due to delivery refusal, non-collection, or incorrect address, will be charged at the Courier rate for redelivery.

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