Where is my order?

• We endeavour to have your order packed and shipped within 1-3 business day from placing the order. Business days are considered to be Mon- Fri unless they fall on a NSW public holiday. You will receive an email with tracking details from once your order has been dispatched. You can then track your order using this address

• Track your parcels - Australia Post (auspost.com.au)
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• Please check your spam folder if you have not received your tracking details via email. Tracking details can be requested via email to sales@whatscooking.net.au. Please clearly state your name, your order # or customer code as reference.
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• Delivery
  

  We do not quantify or guarantee a shipping arrival date and do not take any responsibility for loss or disappointment due to delayed delivery. If the order is urgent, please contact us and we will discuss options. All information given for purchase and shipping must be accurate and a valid Australian Postal address. We take no responsibility for inaccurate or imprecise information.

  If you are not usually home during business days you might consider a post office box or work delivery address, if no one is home to receive the parcel, local freight courier guidelines apply. Any items returned to us undelivered due to delivery refusal, non-collection at the Post Office, or incorrect address, will be charged at the quoted courier rate for redelivery.  

• Shipping cost is determined by your postcode and will be calculated once you put your postcode into the shipping details at the Checkout. Overseas shipping is not available at this stage. We use Australia Post to ship your order.